Question 1

What services does Otesse provide?

Accepted Answer

Otesse provides professional cleaning and junk removal services throughout the Oregon I-5 corridor from Eugene to Portland. Our services include deep cleaning, recurring cleaning, move-out cleaning, furniture removal, appliance disposal, estate cleanouts, and more.

Question 2

What areas do you serve?

Accepted Answer

We serve the entire I-5 corridor from Eugene to Portland, Oregon. This includes Springfield, Corvallis, Albany, Salem, Keizer, Woodburn, Wilsonville, Tualatin, Tigard, Lake Oswego, and surrounding communities.

Question 3

Are your crews background-checked and insured?

Accepted Answer

Yes, absolutely. Every single team member goes through a comprehensive background check, is professionally trained, and is fully licensed and insured. We never send anyone to your home that we would not trust in our own.

Question 4

What makes Otesse different from other cleaning companies?

Accepted Answer

We offer upfront, locked-in pricing with no hidden fees or surprise charges. Our crews are thoroughly vetted, and we back every job with a 100% satisfaction guarantee. If you are not happy, we will make it right at no additional cost.

Question 5

What is included in a deep cleaning?

Accepted Answer

Our deep cleaning covers everything from top to bottom: dusting all surfaces, cleaning baseboards, scrubbing bathrooms and kitchens, vacuuming and mopping floors, cleaning inside appliances, wiping down cabinets, and much more. We bring all supplies and equipment.

Question 6

Do you bring your own cleaning supplies?

Accepted Answer

Yes, we bring all professional-grade cleaning supplies and equipment. Our products are effective yet safe for your home, family, and pets. We also offer eco-friendly cleaning options upon request.

Question 7

Can I request specific cleaning products for allergies or sensitivities?

Accepted Answer

Absolutely. We can accommodate allergies and sensitivities by using specific products or avoiding certain chemicals. Just let us know when booking, and we will make sure our team is prepared with the right supplies.

Question 8

What is the difference between recurring and deep cleaning?

Accepted Answer

Deep cleaning is a thorough, top-to-bottom clean ideal for first-time service or seasonal refreshes. Recurring cleaning maintains your space on a weekly, bi-weekly, or monthly basis with regular attention to all areas. We recommend starting with a deep clean before transitioning to recurring service.

Question 9

What items can you remove?

Accepted Answer

We can remove almost anything: furniture, appliances, electronics, mattresses, yard waste, construction debris, and general household junk. We handle the heavy lifting, loading, and responsible disposal or recycling.

Question 10

Are there items you cannot take?

Accepted Answer

We cannot remove hazardous materials such as paint, chemicals, asbestos, medical waste, or certain batteries. If you are unsure about a specific item, please contact us and we will let you know.

Question 11

Do you recycle or donate items?

Accepted Answer

Yes, we are committed to responsible disposal. We donate usable items to local charities and recycle materials whenever possible. Electronics are taken to certified e-waste facilities. We aim to divert as much as possible from landfills.

Question 12

How is junk removal priced?

Accepted Answer

Our junk removal is priced based on the volume of items and the type of materials. We provide upfront quotes before any work begins, so you know exactly what you will pay with no surprises.

Question 13

How do I book a service?

Accepted Answer

You can book online through our website, call us at (541) 844-2585, or email hello@otesse.com. We will ask a few questions about your space and needs, provide an instant quote, and help you choose a time that works.

Question 14

Do you offer same-day service?

Accepted Answer

Yes, subject to availability. We have crews ready to go most days. If you need urgent service, select "ASAP" when booking or call us directly. We will do our best to accommodate your timeline.

Question 15

Can I reschedule or cancel my appointment?

Accepted Answer

Yes, we understand plans change. Please give us at least 24 hours notice to reschedule or cancel without any fees. You can manage your booking through our customer portal or by contacting us directly.

Question 16

Do I need to be home during the service?

Accepted Answer

Not necessarily. Many customers provide a key, code, or lockbox access. We will coordinate entry details with you before your appointment. If you prefer to be present, that works too.

Question 17

How does your pricing work?

Accepted Answer

We provide upfront, locked-in pricing before you book. Answer a few questions about your space and service needs, and we will give you the total cost. No estimates, no surprises, no hidden fees. The price you see is the price you pay.

Question 18

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, Apple Pay, Google Pay, and bank transfers. Payment is processed after your service is complete. We also offer gift cards that can be purchased or redeemed.

Question 19

Do you offer recurring service discounts?

Accepted Answer

Yes, recurring customers enjoy special pricing. Weekly service receives the largest discount, followed by bi-weekly and monthly. The more frequently we clean, the less time each visit takes, which we pass on as savings.

Question 20

What is your satisfaction guarantee?

Accepted Answer

If you are not completely satisfied with our service, let us know within 24 hours and we will come back to fix it at no additional charge. Your satisfaction is our top priority.

Cleaning.

Choose the space.
Then the job.

Commercial

Real Estate

Residential

Questions,
answered.

Ask us before the job starts.