Customer operations.
The voice of Otesse between bookings: phones, email, scheduling, and dispatch. Remote-friendly with a light weekend coverage rotation.
What you'd do
You would be the person customers reach: booking questions, schedule changes, day-of coordination, and the follow-ups that make a service company feel run by adults. Phones and text in the morning, email and documentation through the day.
You also keep the crews moving — when a job runs long, an access code fails, or a customer adds a service at the door, you are the router between the field and the calendar.
Hybrid, with a rhythm. Remote-friendly most of the week with regular in-person days in the Portland metro, plus a light weekend coverage rotation shared across the team.
The day-to-day
- Own the inboxes phones, texts, and email — first response, clear answers, and honest timelines.
- Manage the schedule bookings, reschedules, cancellations, and the arrival windows customers plan around.
- Coordinate day-of between crews and customers: access, delays, add-ons, and anything that changes mid-route.
- Keep records clean booking notes, service documentation, and follow-ups logged where the next person can find them.
- Handle service recovery when something was not right, run the make-it-right path and close the loop with the customer.
- Feed the loop flag recurring customer issues and scheduling patterns so operations can fix causes, not symptoms.
Requirements
Required
- 2+ years in customer support, dispatch, scheduling, or service coordination
- Clear, fast writing — most of this job happens in text and email
- Calm phone presence with customers who are sometimes having a bad day
- Comfort juggling a live schedule across multiple crews
- Reliable home workspace for remote days, and ability to work in-person in the Portland metro
- Ability to pass a national background check
Nice to have, not required
- Home-services, field-services, or logistics dispatch background
- Bilingual English and Spanish
- Experience with scheduling or CRM tooling
The full package
- Pay: $54-62k salary reviewed at 1 year, then annually. Weekend rotation is compensated, not assumed.
- Health, dental, vision with Otesse paying 80% of premium after 60 days. Spouse and dependent coverage available.
- 401(k) with 4% match after 90 days. Vested immediately, with Roth or traditional options.
- 10 days PTO year one 15 days year two, 20 days year three, plus separate Oregon sick time.
- 7 paid holidays including the day after Thanksgiving and Christmas Eve.
- Annual training budget for certifications like carpet care, hazmat, or restoration when you want to grow.
- Remote-friendly hybrid most of the week from home, with regular in-person days in the Portland metro.
Common questions
How much of this is phones?
Mornings are phone and text heavy; afternoons lean email and documentation. It is a communication job either way.
What does the weekend rotation mean?
A light on-call rotation shared across the team for day-of coordination — not a regular weekend shift, and it is compensated.
How hybrid is hybrid?
Remote most of the week, with regular in-person days in the Portland metro for team coordination. You need to be Oregon-based.
Is there room to grow?
Yes — operations leadership and market-launch roles come from this seat as new areas open.
What does the hiring process look like?
Application, phone screen, then a paid working session handling simulated scheduling scenarios, then offer.
15 minutes - we respond to every applicant within 5 business days
Fifteen minutes to apply.
No cover letter, no login. We respond to every applicant within five business days, then it is a phone screen and a paid working interview.
Apply for this role