Q. Is this a call center job?
No. Phones matter, but the job is broader: coordination, judgment, records, dispatch support, and customer follow-through.
Open - apply nowFull-timeHybridW-2 employeeOperations
Customer Operations.
Support scheduling, customer communication, documentation, and day-of coordination for Otesse service routes.
Pay range
$54-62k
Schedule
Weekdays
Location
Hybrid
Starts
June 2026
§ 01 — About the role
What you would do.
You would sit at the coordination center of Otesse: phones, email, estimates, schedule changes, dispatch notes, customer follow-up, and the small details that make service feel reliable.
This role is for someone who can stay warm with customers while staying precise with the operating system. The work is not scripted support; it is judgment-heavy coordination.
Hybrid means remote-friendly with in-person rhythm for training, operations reviews, and team coordination in the Hillsboro area.
§ 02 — Responsibilities
The day-to-day.
- Handle customer communication across phone, email, text, and form submissions with clear next steps.
- Coordinate schedules by matching service type, geography, crew capacity, customer constraints, and job duration.
- Support dispatch with day-of route changes, access notes, crew updates, and customer expectation resets.
- Maintain records so booking notes, estimates, invoices, follow-ups, and customer preferences stay accurate.
- Spot patterns in repeat issues, missed notes, schedule gaps, and handoff failures before they become bigger problems.
- Protect the customer experience by closing loops instead of letting messages or status updates disappear.
§ 03 — What you bring
Requirements.
Required:
- 2+ years in customer support, scheduling, dispatch, office operations, hospitality operations, or similar coordination work
- Comfort with phone calls, written customer updates, and fast context switching
- Strong detail discipline in CRM, spreadsheets, ticketing, or dispatch tools
- Reliable home work setup for hybrid days
- Ability to work a light weekend coverage rotation when scheduled
- Calm judgment when customers, crews, and schedules all need attention at once
Nice to have, not required:
- Home services, cleaning, moving, logistics, property management, or field-service experience
- Experience with Stripe, scheduling tools, CRMs, or route/dispatch software
- Spanish/English bilingual communication
- Interest in building repeatable operating playbooks
§ 04 — What we offer
The full package.
- Pay: $54-62k salary with review at 90 days, 1 year, then annually.
- Health, dental, vision with Otesse paying 80% of premium after 60 days.
- 401(k) with 4% match after 90 days. Vested immediately.
- Paid time off 10 days year one, 15 days year two, 20 days year three, plus sick time.
- Hybrid rhythm with remote-friendly work and in-person time when coordination is better face to face.
- Growth path toward dispatch lead, customer success, or operations manager as the business scales.
§ 05 — Frequently asked
Common questions.
Q. How hybrid is it?
Remote-friendly, with in-person time for training, operating reviews, and coordination days in the Hillsboro area.
Q. Is weekend work required?
There is a light weekend coverage rotation so urgent schedule and customer issues are covered.
Q. What is the hiring process?
Application, phone screen, practical coordination conversation, then offer or honest no.
15 minutes - we respond to every applicant within 5 business days