Your clients trust you
with their secrets.
Law firms, accounting practices, and financial advisory offices hold confidential client documents on every conference table, in every shred bin, on every printer tray. Otesse cleans professional services firms with confidentiality discipline closer to a medical office than a corporate building — background-checked staff, NDA-signed crews, and a "do not touch the file" protocol that survives the messiest desk in the building.
A wiped-down conference table
is the wrong move.
Most janitorial crews tidy the conference table because that is what looks clean. In a law or accounting firm, the conference table holds privileged documents that the partner left out for a reason. Confidentiality is the trust contract — and the cleaner is in the building when nobody else is.
Document Confidentiality.
Files on desks, deposition transcripts on conference tables, tax returns in printer trays, client correspondence in trash bins. A janitor who "tidies" by stacking, throwing out, or moving documents is a malpractice claim waiting to happen.
"Do not touch documents" protocol baked into crew training. Documents stay where partners left them. Trash and recycling go to confidential shred bins, not general waste. Every crew member signs an NDA before their first shift.
After-Hours Building Access.
Cleaners are in the building from 7pm to 11pm. They have keys, alarm codes, badge access. They are alone with case files, client intake forms, and the partner's computer that was left logged in.
Background-checked, fingerprinted, bonded staff with documented vetting. Same crew every week — your office manager knows them by name. Documented chain of custody on keys and access codes. Insured against employee dishonesty.
Shred Bin + Recycling Discipline.
A confidential document ends up in regular recycling because a junior associate dumped a folder in the wrong bin. Or a cleaner consolidates the shred bin into the trash because it was overflowing.
Confidential shred bin protocol — never consolidated, never moved to general waste, escalated to your shred vendor on overflow. Recycling segregation maintained. We do not solve overflow by collapsing your confidentiality controls.
Conference Room Reset.
A 4pm closing left coffee cups, half-eaten sandwiches, marked-up contracts, and binder spines on the conference table. The 8am meeting needs the room spotless — but the contracts cannot move.
Conference room reset protocol — surfaces, glassware, AV cleanup, vacuum, restock — without touching anything paper. Documents stay; the room around them gets staged for the next meeting.
Client-Facing Image.
A $1,200/hour partner walks a $40M client through a lobby with smudged glass, a dusty reception desk, scuffed leather chairs, and a coffee station that ran dry yesterday. The first impression undermines the hourly rate.
Reception, lobby, conference rooms, and client-facing restrooms get partner-grade attention. Glass detailed, leather conditioned, plants maintained, coffee station restocked. The space matches the bill rate.
Tax Season + Trial Prep Surges.
Accounting firms double their hours in March-April. Litigation firms run 14-hour days during trial. Standard cleaning schedules cannot absorb the surge — and the building is filthier when nobody has time to notice.
Surge schedules built into the contract for tax season and trial weeks. Day porter coverage available, additional restock cycles, weekend cleans on demand. We scale with your busy season instead of fighting it.
Confidentiality discipline,
partner-grade finish.
NDA-Signed, Background-Checked Crews.
Every crew member signs a confidentiality agreement and clears a background check before their first shift. Bonded against employee dishonesty.
Document Discipline Protocol.
Documents are never touched, moved, stacked, or thrown out. Shred bins are escalated, not consolidated. Trained on what privilege means before they walk through your door.
Same Crew, Every Week.
Your office manager learns their names. They learn the partner who works late on Tuesdays and the conference room that always has client files staged. Consistency is the trust foundation.
What stays in the plan.
Ready for cleaning your clients would approve of?
Walk us through the firm. Show us the conference rooms, the shred bins, the lobby. We will scope a confidentiality protocol, a surge schedule, and a finish standard that matches your bill rate.